Terms & Conditions
These terms set out the agreement between you and Tripy when you use the app, the website or anything you book through us — experiences, event passes, travel eSIMs, the Tripy Connect VPN and Tripy Plus membership. The full text is on this page; the summary below explains what each part covers.
Accounts, bookings and cancellations
The terms cover who may open an account, your responsibility for the details you give at checkout, and how bookings are confirmed. Each experience or pass carries its own cancellation and refund window, shown on the listing and in your confirmation; where a supplier operates the experience, their operating conditions apply alongside ours.
Payments, memberships and pricing
This section explains accepted payment methods, currency and taxes, how promotional prices and discount codes apply, and how Tripy Plus billing works — including renewal, changing tier and cancelling. It also covers what happens to member benefits and remaining AI credits when a subscription ends.
AI features, content and acceptable use
Tripy's assistant generates itineraries and recommendations, and the terms explain the limits of that output and your responsibility to check travel-critical details such as visas, health rules and opening hours. Acceptable use, user-submitted content, intellectual property, liability limits and the governing law are all set out here.
When these terms change
We update these terms as the product and the services behind it change. The current version always lives on this page with its effective date, and material changes are communicated to account holders. Continuing to use Tripy after an update means the revised terms apply to bookings you make from then on.
Sections on this page
- Accounts and eligibility
- Bookings, cancellations and refunds
- Payments, pricing and Tripy Plus billing
- AI features and content
- Acceptable use, liability and governing law