Privacy Policy
This policy explains what personal data Tripy collects, why we collect it, how long we keep it and the choices you have. It applies to the app, the website and every service you use through your account — AI planning, bookings, memberships, eSIMs and the Tripy Connect VPN.
What we collect and why
We collect the details you give us — account information, traveller details for bookings, payment confirmation data — and information generated as you use Tripy, such as trips you build, listings you save and messages with the assistant. Each category is tied to a purpose: completing your booking, supporting you, keeping accounts secure and improving the product.
Sharing, storage and security
Booking details are shared with the supplier operating your experience, event or eSIM, because they cannot deliver it otherwise, and with payment providers to process the transaction. The policy sets out our processors, where data is stored, how long each category is retained and the safeguards used to protect it.
Your choices and rights
You can access, correct, export or delete your data, object to certain processing and opt out of marketing messages without losing transactional emails such as booking confirmations. Cookies and similar technologies, and how to control them, are explained here, along with how to contact us about a privacy request.
Contact and updates
Privacy requests, questions about a specific booking's data, or complaints can be raised with us through the contact route on this site, and we respond within the timeframes the applicable law requires. This page always carries the current version and its effective date, and we notify account holders about material changes.
Sections on this page
- Data we collect and the purpose of each category
- Suppliers, payment providers and other recipients
- Storage locations and retention periods
- Cookies and tracking choices
- Your rights and how to exercise them